Return to mobile version

Make-A-Wish Live

Training to Grant Wishes - One Volunteers Story

Training To Grant Wishes – One Volunteer’s Story
“Far and away the best prize that life offers is the chance to work hard at work worth doing”
– Theodore Roosevelt
Make-A-Wish volunteer training seminars prepare candidates to be wish granters.  However, before the wish granting can begin, volunteers must first be steeped in the mission, values, and long-term vision for the organization that makes thousands of children’s wishes come true. 

I travelled to a classroom located in midtown Manhattan early one Saturday morning to become one of these volunteers. I was greeted by two wish coordinators, a table of breakfast foods and coffee, and a room full of nearly 20 eager volunteers.  I situated myself toward the back of the room and listened to our two instructors, who were to train us over the next several hours (it sounds like a lot but it goes by quickly).

We began by going around the room one-by-one to explain why we wanted to volunteer. One person had lost a boyfriend to cancer, while another had herself been granted a wish as a child, and another was retired and wanted to give back to a valuable child-centric cause. 

 “The people that I work with and the volunteers that I’ve met through this job have become friends,” training instructor Lillian Hertzberg, senior manager of wish granting for Make-A-Wish Metro New York and Western New York, told me at the seminar. “Here you meet people who have similar values and similar goals and who are excited by things other than monetary gain. I always feel good at the end of the day about what I do.”

Hertzberg has been working for Make-A-Wish for 13 years. Her thorough knowledge of the organization is evident as she answers questions and highlights key facts for us to know. 

“Some of these wishes are just so incredibly magical,” Hertzberg reminisced. “One of the kids wished to dig for dinosaur bones. He wanted to be a paleontologist. They sent him out to Montana where they found a lot of dinosaur bones and he worked with a real paleontologist. He actually found the tooth of a T-Rex inside another dinosaur. They realized that they both died at the time the T-Rex was eating. So, to him this was the most amazing thing.” 

Those personal details are at the core of what makes the wish-granting process work so seamlessly. At the training seminar, volunteer candidates role-played interviewing children for their wishes. We asked one another about our favorite colors, celebrities, and subjects in school. We laughed and struggled at certain points to cover the entirety of each question, but came away realizing how truly intimate the Make-A-Wish process really is to learn the one true wish of each wish child. The mission of the organization is palpable the moment you meet a staff members or volunteers and become acutely aware of how sincere they are about the role they play.

For this article, I also reached out to a few current Make-A-Wish volunteers for their perspectives on what it’s like to give time to this organization. Many of them said that this is the most gratifying part of their lives – a true wish given back to them – to be part of these children’s lives. But then I asked the question that may worry some potential volunteers. “How can you handle seeing children who are suffering?” One volunteer, Marta, said it best, “It is humbling for me and reminds me to put things into perspective. People often ask me how I can handle seeing sick children, and I say sometimes things can't be about you or your feelings; you have to step outside yourself for a minute and focus on that child, and what can you do right now to help. This gives me an opportunity to help transform a child’s life and make them happier than you can imagine. Granting a wish affects everyone who is touched – forever.”

Every year, 25,000 Make-A-Wish volunteers play an essential role in granting wishes for children all over the world. Whether they fulfill the role of wish granter, office worker, translator, fundraiser, speaker, or event help, Make-A-Wish volunteers dedicate their time to transform the lives of children with life-threatening medical conditions. 


About this Blog

For me, the point of volunteering for Make-A-Wish is to bring the skills and passion I have for storytelling to make more wishes come true. I love bringing stories alive through multimedia platforms - social media, blogs and video posts – so that all of you can feel like you are front and center watching a wish unfold live! I’m excited to bring you incredible stories of joy, resilience and healing that can only happen with Make-A-Wish.

I first witnessed the power of a wish first hand through my work as a broadcaster with WWE. It was incredibly powerful to see children whose wish to meet their favorite WWE star, literally transformed right in front of my eyes.

I'm going to be your host as Make-A-Wish grants the wishes of critically ill children. I can't wait to bring you these extraordinary stories involving incredible people! Please feel free to reach out and let me know what you are thinking about the stories and let’s figure out how everyone can get involved.”

Arda Ocal @ardaocaltv

Join the conversation

Leave a Comment
Make-A-Wish® Metro New York and Western New York
1111 Marcus Avenue
Suite LL22
Lake Success, NY 11042
(516) 944-6212
Toll Free Emergency Only (877) 977-5688
Make-A-Wish® Metro New York and Western New York, Manhattan Office
200 Park Avenue
17th Floor
New York, NY 10166
(212) 957-9474

Make-A-Wish® Western New York
100 Sylvan Parkway
Amherst, NY 14228
(716) 810-9474
Toll Free (888) 336-9474
Make-A-Wish® Western New York, Rochester Regional Office
3025 Monroe Avenue
Suite 200
Rochester, NY 14618
(585) 272-9474
Toll Free (888) 336-9474