The Wish Granting Coordinator reports directly to the Director of Wish Granting who works in conjunction with the Vice President (VP) of Program Services.
The Wish Granting Coordinator is responsible for coordinating the process of granting wishes, assigning volunteers to wishes, receiving/reviewing wish packs and closing out wish files. Works with oversight and guidance from the Director of Wish Granting and the VP of program services.
This role must adhere to the policies, guidelines and procedures established by the National Office and local Make-A-Wish Foundation Chapter. The Wish Granting Coordinator must be fiscally responsible by managing budgets for each separate wish experience, overseeing volunteers, and obtaining in-kind donations to offset final cash expense.
He/she is to act as a member of the team in supporting coworkers and supervisors in accomplishing the Chapter objectives set forth by Chapter President and CEO and the VP of Programs. Incumbents may be required to perform other job-related tasks than those specifically presented in this description.
• Wish Assignments
1. Add qualified children to the list of wishes to be assigned and removes those who have been assigned to keep the list current.
2. Send list of children waiting to be assigned to the active wish-granting volunteers on a weekly or as needed basis.
3. Assign volunteers to wishes
4. Makes sure that volunteers have all necessary paperwork to complete wish interviews – including up-to-date addresses and phone numbers for families
5. Follow-up with volunteers after wish is assigned to makes sure interviews are scheduled and completed.
6. Update database with notes and status changes
• Receive Wish Packs
1. Review paperwork for necessary information to process wish
2. Communicate with volunteers via email re: wish pack received, questions about paperwork/interview, corrections, next steps in the process.
3. Update the database with notes and status change
• Coordinates the process of granting wishes
1. Researches all options for delivering wishes in the most cost-effective and quality manner.
a. Develop relationships with vendors who may provide ongoing donated products or services.
b. Obtain new wish resources.
2. Responsible as liaison to all vendors (i.e. Give Kids the World for Disney World wishes) and constituencies (i.e. volunteer corps, medical community) involved in the wish-granting process.
3. Communicate with the child’s physician to determine child’s medical eligibility.
4. Assist as necessary to define wish and clarify process with volunteers and wish families.
5. Communicate with health care professionals; volunteers and family members to ensure each wish proceeds in the best interest of the child.
6. Monitor progress of each wish and ensure wish proceeds in a timely manner.
7. Update and keep current wish database and equivalent paper files on each child to ensure compliance with National Standards and Chapter guidelines.
8. Coordinate all specific aspects involved with the wish, including but not limited to: transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
9. Keep abreast of National policies, guidelines and resources as they relate to the wish-granting program.
10. Participate as productive member of the team at department/staff meetings
• Closing out wish files
1. Ensures all needed paperwork is in file
2. Closes off relationships in database when wish is granted
3. Requests needed invoices, backup documents.
• Represent the Foundation at corporate events; work as a liaison and support figure for wish families who are in attendance.
• Work on special projects as needed.
Essential Skills and Abilities:
• Ability to manage multiple projects simultaneously and achieve objectives
• Strong database expertise
• Strong interpersonal and verbal/written communication skills; building and sustaining productive long-term relationships
• Excellent communication and customer service skills.
• Working knowledge of child development and childhood illnesses & treatments
• Detail-oriented and well organized.
• Able to successfully work in a collaborative, team-oriented organization
• Ability to motivate and support a diverse constituency in a team-oriented atmosphere
• Commitment to and a passion for the mission of the Make-A-Wish Foundation.
• Some travel may arise on an as needed basis.
• BA/BS or equivalent combination of education and work experience preferred
• Bi-lingual English/Spanish a plus
The physical demands and work environment listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.
• Physical Demands: While performing this job employees may occasionally required to talk, stand or sit for long periods of time, walk, climb stairs, key data, stoop, twist, bend, crawl, speak and hear. Person must also be able to move/lift up to 20 pounds.
To apply for this position please send a cover letter and your resume Lillian Hertzberg, firstname.lastname@example.org